Your Source for Professional Quality Music Loops and Sample Sounds
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Questions : 1-888-884-8838
   
 
Frequently Asked Questions:
   
 
Can I still order products from P5Audio if I do not have a credit card?
 
What is the difference between Lickz and Loops?
 
What is a Construction Loop Set?
 
I need my Loops to be in both REX and Apple Loop format?
 
Why do I have to create a login to purchase?
 
When I purchase from your site, how does the instant download process take place so that I can get my product?  
 
My download was interrupted, what do I do?
 
If I order my product by mail, how long does it take to reach me?
 
If I purchase multiple products, am I eligible for a discount?
 
I’ve received my product but it is broken and or defective, what do I do to have it replaced?
 
How do I become a MVP (Most Valuable Producer)?
   
 
  Can I still order products from P5Audio if I do not have a credit card?
Yes, you can. Download the P5Audio product order form here. Send the completed form along with the correct payment to:
 
   
Phantom 5 Music
ATTN: P5Audio
14431 Ventura Blvd. #284
Sherman Oaks, CA 91423

Shipping will take 2-5 business days domestic, 5-7 business days international.
Shipping costs for domestic is $6.00, $15.00 international.

Be sure to include the following:
1) Name of the product you would like to purchase
2) Shipping address
3) Your name and contact number in case we have to contact you about your order
 
 
  What is the difference between Lickz and Loops?
Loops are 1 to 8 complete bars of music. They can be pluged into ACID, Garage Band, LIVE, Fruity Loops or any looping software. Lickz are incomplete bars. They consist of several notes that when strung together can make your own unique melody or loop.
 
 
 
  What is a construction Loop Set?  
  It's just like a regular loop, but instead of just one stereo or mono loop, a construction loop is broken down into multiple separate perfectly looped parts (typically between 4 and 10), giving you complete mixing freedom over each loop. For example: say you listen to one of our construction loops and you hear the following instruments: guitar, piano, synth, and bass. All of these parts are included. All loops are compatable with Apple Loops and Fruity Loops  
 
 
  I need my loops to be in both REX and Apple Loop format?
  Most of our loop products are formatted for both REX and Apple Loop in addition to WAV.  All formats will be avaliable to you in your locker forever.   If you purchased a loop product from our old site, and you need the loops to be in REX or Apple Loop, simply email us and we will send it to you.  
 
 
  Why do I have to create a login to purchase?
 

Most people choose the Instant Download option when checking out of our cart.  In order to do instant download, we need a valid email address.  The only extra step involved in creating a login to purchase is the entering of your email, which is a necessary step 99% of the time anyway.   We are not trying to big brother you!  The login will not save your credit card information.  Having a login is a very convienient thing.  You can download your products for life in every format that we offer.  This way, if you start using a new software down the line, chances are, you can log in to your locker, and redownload your product in the new format.  If your hard drive crashes simply log into your locker and redownload it.  If you have any issues with creating a login, email us by going to the Contact us page.

 
 
 
 

When I purchase from your site, how does the instant download process take place so that I can get my product?

 

Once you have completed the check out process you will be taken automatically to your "locker" where you can view your download, along with your reciept, and all previous downloads and reciepts.  Once in your locker you can download your product in as many formats as you wish.  You can log into your locker at any time in the future simply be entering your email and password into the login area on the header.

 
 
 
  My download was interrupted, what do I do?
  Simple, click on the link in your locker, and begin re-downloading your product.
 
 
  If I order my product by mail, how long does it take to reach me?
 

Shipping will be sent out by the US Postal Service and or Federal Express. Please allow 3 to 5 business days for domestic delivery, and 5 to 7 days for International delivery. Customer is responsible for all shipping charges. Additional shipping costs including duties and taxes may be incurred for International Orders. P5Audio is not responsible for any packages that are late, lost or stolen. Defective packages will be replaced under the terms of our Return Policy. If you have any questions regarding shipping or if you would like shipping to be expedited for an additional charge please contact p5Audiosupport.com.

 
 
 
  If I purchase multiple products, am I eligible for a discount?
  Absolutely! P5Audio is committed to offering our customers the hottest products at the best prices. Take a look at our specials on our home page to see what discounts we are offering on a monthly basis. In addition to this, if you spend $75.00 or more with us you automatically become a MVP Member and become eligible for additional discounts and free products.  
 
 
  I’ve received my product but it is broken and or defective, what do I do to have it replaced?  
  You must contact P5Audio support and explain what is wrong with your product.  If it is something that can not be addressed via phone conversation or email, we will mail you another USPS priority mail within 1 business day.  
 
 
  How do I become a MVP (Most Valuable Producer)?
 

You can obtain an MVP Membership by spending $75.00 or more with P5Audio.com. MVP Membership makes you eligible for additional discounts and free sounds offered by P5Audio.com exclusively to MVP Members. You will also be informed of new product releases from P5Audio and offered discounts on these items. Receiving email or literature is not a requirement to be a MVP member and you can remove your name from the email and or literature list at anytime and retain your benefits. This membership can not be transferred, lent, sold, or given to any other user besides the end user.

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